We only offer full refunds for faulty garments.

If you have received a faulty item, please email us at hello@souladorethelabel.com within 14 days of receipt.

Please include the following details:

1. Order number (in email)

2. Photo of fault

3. Brief description of issue

Returned items must be in their original condition, with all tags attached. They must not have been worn, washed, or altered in any way.

For exchanges, email hello@souladorethelabel with your order number and the items you’d like to return.

Once received, we’ll issue a credit note for the item(s), allowing you to repurchase from our website.

Shipping costs will not be covered.

Returned items must be in their original condition, with all tags attached. They must not have been worn, washed, or altered in any way.

If you have received the wrong item, please email us at hello@souladorethelabel.com within 14 days of receipt.

We will ensure to get the correct item to you ASAP!